Microsoft Teams Integration: Bring Agents Into Your Team Channels
Connect Agentwise agents to Microsoft Teams via webhook bridge — turning any agent into a Teams bot that your team can talk to directly in their channels.
Most of the people who need to talk to your AI agents already spend their day in Microsoft Teams. Making them switch to a separate interface to ask a question creates unnecessary friction — and friction means the agent doesn’t get used.
The Agentwise Teams Integration removes that barrier.
How It Works
The integration uses a Teams Bridge webhook. Once configured, incoming messages sent to a connected Teams channel are routed through the Agentwise agent pipeline. The agent processes the message — retrieving relevant knowledge, applying its instructions, calling any connected tools — and the response is delivered back into the Teams conversation.
From the user’s perspective, it’s just another conversation in Teams. They don’t need to know or care that Agentwise is running behind it.
What This Enables
- IT helpdesk agents accessible directly from the IT support channel
- HR assistants that employees can ask policy questions in the HR team channel
- Project-specific agents pinned to project channels with relevant knowledge loaded
- Onboarding bots waiting in a new-hire channel before someone’s first day
Each Teams channel can be connected to a different agent with its own knowledge base, system instructions, and tool access. The same agent can also be connected to multiple channels simultaneously.
Setup
Configuration is done from the agent’s Integrations settings in Agentwise. You’ll need the incoming webhook URL from your Teams channel and the appropriate permissions in your Microsoft 365 tenant. The setup takes a few minutes and requires no infrastructure changes.
If your organization uses Teams and you’d like help connecting your first agent, get in touch.